Frequently asked questions

HOW SHOULD I CARE FOR MY LEATHER PRODUCT TO ENSURE IT LASTS A LONG TIME?

TO MAINTAIN THE BEAUTY AND LONGEVITY OF YOUR LEATHER GOODS, WE RECOMMEND THE FOLLOWING CARE TIPS:REGULAR CLEANING: WIPE YOUR LEATHER PRODUCT WITH A SOFT, DRY CLOTH TO REMOVE DUST AND DIRT. AVOID USING WATER OR SOAP, AS THESE CAN DAMAGE THE LEATHER.CONDITIONING: USE A HIGH-QUALITY LEATHER CONDITIONER EVERY 6-12 MONTHS TO KEEP THE LEATHER SOFT AND PREVENT IT FROM DRYING OUT OR CRACKING. APPLY THE CONDITIONER WITH A SOFT CLOTH, FOLLOWING THE PRODUCT INSTRUCTIONS.STORAGE: STORE YOUR LEATHER ITEMS IN A COOL, DRY PLACE AWAY FROM DIRECT SUNLIGHT, WHICH CAN CAUSE THE COLOR TO FADE. USE A DUST BAG OR PILLOWCASE TO PROTECT THE LEATHER FROM DUST AND SCRATCHES.AVOID MOISTURE: KEEP YOUR LEATHER GOODS AWAY FROM WATER. IF THEY DO GET WET, BLOT THE EXCESS WATER WITH A DRY CLOTH AND ALLOW THEM TO AIR DRY NATURALLY, AWAY FROM HEAT SOURCES.HANDLING: WHEN HANDLING LEATHER PRODUCTS, MAKE SURE YOUR HANDS ARE CLEAN AND DRY. OILS AND DIRT FROM YOUR HANDS CAN STAIN THE LEATHER OVER TIME.
WHAT IS THE RETURN POLICY?

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
HOW LONG DOES IT TAKE FOR YOUR PRODUCTS TO ARRIVE?

THANKS TO OUR DIRECT TRANSPORT METHODS WITH DHL EXPRESS, WE HAVE THE POSSIBILITY OF DELIVERING THE PRODUCTS WITHIN A MAXIMUM OF 7 DAYS. IN THE CASE OF PRODUCT CUSTOMIZATION, IT IS BASED ON THE PRODUCTION TIME, WHICH CAN TAKE 4 TO 6 WEEKS. WE CAN PROVIDE MORE INFORMATION ABOUT THE EXACT DURATION ONCE YOU HAVE PLACED YOUR ORDER OR CONTACTED US IN ADVANCE.
WHAT HAPPENS AFTER PLACING MY ORDER? 

YOU WILL RECEIVE AN AUTOMATICALLY GENERATED ORDER CONFIRMATION BY EMAIL FROM OUR WEBSHOP.

HOW MAY I GET ASSISTANCE WITH MY ONLINE ORDER?

PLEASE WRITE DOWN YOUR QUESTIONS AND CONTACT INFO@OBERNDOERFERCO.COM FOR SPECIFIC DETAILS. IF ANYTHING IS UNCLEAR, WE WILL CONTACT YOU AND DO OUR BEST TO FULFILL YOUR SPECIAL REQUESTS.
HOW MUCH DOES SHIPPING COST?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
HOW LONG DOES A CUSTOM ORDER TAKE?

Timelines vary depending on complexity. Simpler custom pieces typically take 1–2 months, while more intricate or highly bespoke projects may require 4–6 months. Each piece is crafted entirely by hand, and we will keep you updated throughout the process with regular progress updates.
WHAT MATERIALS DO YOU USE? 

We source our leathers exclusively from Italy, selecting only exceptional hides from trusted tanneries. All materials are chosen for their durability, beauty, and ability to age gracefully over time.
DO YOU OFFER WORLDWIDE SHIPPING? 

Yes, we ship internationally. Each piece is carefully packaged to ensure it arrives in perfect condition. Shipping timelines and details will be shared with you once your order is ready.